How do I make an AT claim?
Go to phoneclaim.com/att or call us at 888.562. 8662 to start a claim.
How do I contact AT insurance?
To file a claim quickly and easily, visit phoneclaim.com/att or call 888.562. 8662. Report the claim within 60 days of the date of loss. If your device was lost or stolen, please contact AT Customer Care at 866.
How do I get a free replacement phone from AT?
Call 800-331-0500 to reach the AT customer service line. You may be able to take your phone directly into an AT store to make a warranty claim, but they may not be able to replace it on the same day.
How long does it take to get replacement phone from AT?
When you call us Your replacement device will be similar or better. It can take up to six business days to arrive. For AT Certified Pre-Owned or AT Certified Restore devices, we’ll send you a similar or better replacement device. It can take up to six business days to arrive.
Where is the Asurion headquarters?
Nashville, TNAsurion / Headquarters
How long does it take for AT to ship a replacement phone?
Your replacement device will be similar or better. It can take up to six business days to arrive. For AT Certified Pre-Owned or AT Certified Restore devices, we’ll send you a similar or better replacement device. It can take up to six business days to arrive.
Are AT replacement phones refurbished?
Claims may be fulfilled with new, or AT Certified Restored equipment of the same or other models of like kind and quality. AT Certified Restored is previously opened and/or used equipment (which may be refurbished or remanufactured and may contain original or non-original replacement parts).
How do I make a successful phone claim?
KEY TAKEAWAYS:
- Mobile phone insurance coverage varies widely, so it pays to know your policy Keep documents handy.
- Keep documents handy.
- If your phone is lost or stolen, notify the wireless provider and the insurance company or credit card issuer right away.
- When making a claim by phone always write down the claim number.
How long after phone insurance can I claim?
How soon can I claim on phone insurance? You should be aware that the cover with some phone insurance companies doesn’t actually kick in for 14 days. So if anything happens to your phone in that time, you’re not covered, and they won’t pay out.