How do I contact Agoda by phone?

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(866) 656-8207Agoda / Customer service

How does a hotel contact Agoda?

Agoda’s customer service team may contact you for further follow-up via phone or email. If you don’t have the Agoda messaging system activated yet, you may also reach out to Agoda customer service to relay your message to the guest via email or phone on your behalf.

How do I connect to Agoda?

For existing Agoda partners:

Go to YCS > Settings > Property Settings.
Click Optional Settings.
Tick or untick enable channel manager mode box to add or remove channel manager.
Select the channel manager name from the drop-down box.
Click Save.

How do I cancel Agoda booking in Malaysia?

Cancelable Bookings

STEP 1: Go to the Agoda website.
STEP 2: Sign in using the account you used.
STEP 3: Go to “Manage Booking.”
STEP 4: Select the booking you want to cancel and cancel it.
STEP 5: You will receive an email that your booking has been canceled.

How do I change my channel manager on Agoda?

If you are not an Agoda partner yet, please register your property first….For existing Agoda partners:

Go to YCS > Settings > Property Settings.
Click Optional Settings.
Tick or untick enable channel manager mode box to add or remove channel manager.
Select the channel manager name from the drop-down box.
Click Save.

How long does it take to get a refund from Agoda?

Agoda will complete the refund process within 10 days from when it’s initiated. It may take up to 30 days, or until your bank’s next billing cycle, for the refund to fully process.

What is Channel Manager on Agoda?

A channel manager provides properties with a single point to update rates & availability across multiple distribution channels. It will automatically update your inventory in real-time on all site when a booking is made, and or when you carry out updates with regards to your rates and inventory.

Is Agoda a Chinese company?

Headquartered in Singapore, Agoda is part of Booking Holdings (Nasdaq: BKNG) and employs more than 4,000 staff in more than 30 countries. Agoda.com and the Agoda mobile app are available in 38 languages.